Terms of use

Price. ExeTix Drops is one plan: it costs £1.99 a month and sends your drop alerts by push notification. The price includes any VAT we have to charge. It is a rolling monthly subscription that covers drop alerts only. £1.99 is a launch offer (the regular price is £2.99): if you start at the launch price, it stays locked in for as long as you stay subscribed. If you cancel and start again later, the price at that time applies.

Free trial. Your first subscription starts with a 7-day free trial, the same for everyone, and no card is needed to start. There is one free trial per person: if you have had a trial or a plan before, a new plan starts with a payment of £1.99 on the day you start it.

When the trial ends. If you haven't added a card, the trial simply ends: alerts stop, nothing is charged, and what you follow stays saved in case you come back. If you have added a card, the subscription renews on the day the trial ends and then every month at £1.99, until you cancel.

Reminders. We email you 3 days before a free trial turns into a paid subscription (on the 7-day trial, that's on day 4), with the date and amount of the first charge and how to cancel. We also tell you if a payment fails.

Cancel any time. You can cancel in the app on Drops or through “Manage subscription” — it is as easy as starting, with no call or email needed. When you cancel, alerts keep going until the end of the period you have already paid for (or the end of your trial), then stop; you won't be charged again.

Your 14-day right to cancel, and refunds. The subscription is a digital service, so you have the legal right to cancel within 14 days of starting it. Alerts begin straight away at your request, so when you start we ask you to confirm you understand that and that the 14 days run from that day. If you start with the 7-day free trial, cancelling during it costs nothing, and your 14 days carry on past it into your first paid month. If you've had a free trial before, your plan starts with a payment, and the 14 days run from that payment. Either way, if you cancel within 14 days of your first payment — in the app, through “Manage subscription”, or by emailing us — we refund that payment in full within 14 days of your cancelling; you don't need to ask separately, and your cancellation email confirms it. Alerts keep going until the end of that month. After those 14 days, cancelling stops future charges but doesn't refund the month you are in. Nothing here affects your rights under the Consumer Rights Act 2015 — the service must be provided with reasonable care and skill.

Launch period. While we're launching, alerts may be free for everyone. We'll tell you before charging starts, and nobody is ever charged without having started a subscription and added a card.

Payments for the subscription are taken by Stripe; we never see or store your full card number.

For every friend who joined with your referral link or code and pays for ExeTix Drops, you earn £1 for each month they pay, for as long as they stay subscribed (this rate applies from 1 October 2026; earnings from before then keep the amount they were earned at). Nothing is earned while your friend is on their free trial, or for any month that costs them nothing — only for a payment that actually goes through.

Credit first, then cash. Each earning waits 14 days after your friend's payment (their right-to-cancel window), so a refund in that time simply cancels it. After that, if you pay for ExeTix Drops yourself, your earnings come off your own next bill first, up to the amount of that bill. Whatever that bill doesn't use is paid to you as referral cash, which you can cash out on Me from £5 (sent to your bank through Stripe, which pays banks weekly on Fridays) like the rest of your referral cash. If you have no Drops bill for it to come off (no plan, or free Drops from the referral programme), it is all paid as referral cash, at the latest 31 days after your friend's payment. If you're on your free trial, it waits for your first bill.

Refunds. If your friend's payment is refunded (for example because they cancel within their 14-day right to cancel), what it earned you is cancelled. If it had already come off your bill or been paid to you as cash, we take that amount back from your referral cash. The same applies to an App Store refund or revocation.

You and your friend must both be verified @exeter.ac.uk students, and a closed or suspended account earns nothing. If your friend pays while either of you has not yet verified an @exeter.ac.uk email, that payment earns nothing at the time; once the missing email is verified, each payment already made earns then, at the rate that applied when it was paid, with the 14-day wait counted from the payment and every other rule here (refunds, shared details, suspended accounts) applying as usual. Nothing is earned between two accounts that share a phone, a payment card or a payout bank account, or for a subscription your friend gets through Family Sharing, and a cash-out from such accounts is held until we have checked it. There is no limit on how many friends can earn you this and no chance element: every paid month earns the same £1. Any example of what you could earn (such as “5 friends on paid Drops = £5.00 that month — £1.99 off your own bill and £3.01 cash”) is an illustration, not a promise or an average. Earnings only start once paid Drops starts: while Drops is free during launch nobody pays, so nothing is earned. Payments made from 1 October 2026 earn £1 a month; anything already earned before then keeps the amount it was earned at. This replaces the old “give a month, get a month” bonus. The exchange referral (a share of the fees your friends pay, under Money and Stripe above) and the referral programme below are separate and unchanged.

When a friend counts. A friend counts (an “activation”) when someone who joined with your referral link, or typed your code (the start of your university email) when they signed up, has a verified @exeter.ac.uk account (they signed in with a code sent to their university email), isn't banned and isn't you, and follows at least one nightclub, society or night or completes a trade (a ticket they bought or sold is released). They don't need to set a name or password. Signing up on its own never counts. Each friend can count once, ever, and only for the person whose referral link or code is on their account when they first count (they can change who referred them until their first buy or sell). One university mailbox is one person: if more than one account uses the same university mailbox (for example with a +tag added to the address), none of them counts as a friend. Your own account must not be banned.

Rewards for each friend who counts. A £2 booking-fee credit for your friend (once per friend), and a £2 booking-fee credit for you plus 1 free month of ExeTix Drops, added on top of any free ExeTix Drops time you already have. While ExeTix Drops is free for everyone (our launch period), the free month is banked instead of granted: it is recorded on your account and your banked months start when paid ExeTix Drops launches — we will tell you before that happens, and nobody is ever charged without having started a subscription and added a card. If your friend buys a ticket before they've followed anything, their £2 credit is applied to that first booking fee; your rewards come when their ticket is released.

Credits. Credits only reduce booking fees on the exchange. They are not cash, can't be withdrawn or transferred, and have no cash value. There is no limit on how much referral credit you can earn: every friend who counts earns you the same credit.

Milestones (friends who have counted, all time).

• 3 friends — a Founding member badge and ExeTix Drops free until 31 Aug 2027 (or the end of the academic year you reach it in, if that is later). Founding membership is limited to the first 500 people to reach 3 friends; the number of spots left that we show is the real count, and once they have gone the badge and its free time are no longer available.
• House unlock: 4 friends in one academic year — you and the first 4 friends who join with your link and count that year get ExeTix Drops free until 31 Aug 2027 (or the end of that academic year, if later). Once per person per academic year.
• 10 friends — Drops free for good: you won't be charged for ExeTix Drops for as long as we offer it.
• 25 friends — Ambassador. We may contact you about representing ExeTix; there's no obligation.

If you already pay for Drops. If you already pay for Drops when you earn free Drops, we stop charging you until your free Drops ends — or, if it's free for good, we cancel your plan at the end of the period you've already paid for.

There is no chance element: every friend who counts earns the same rewards, there are no draws, and you never pay to take part. We can withhold or remove rewards gained with fake, duplicate or self-referred accounts.

Changes and ending. We can change or end the programme for future referrals by giving notice on this page before the change applies. Rewards you have already earned are honoured: credits already in your account, free ExeTix Drops time already granted and founding membership stay yours. The exchange referral (no cash on friends' tickets while resale is at cost) and Drops referral earnings are separate.

Earnings examples. Any example of what you could earn from referrals (for example on the Referral page) is an illustration with its assumptions stated, not a promise or an average. Referral cash is only paid on the part of a fee we actually receive, and what you get depends on what your friends actually buy (sellers pay no fee, so a friend's sales don't earn you referral cash).

Societies can give out free tickets to their own events on ExeTix. The event is run by the society, not by us: we provide the claiming, the waitlist and the door scanner. There is no charge and no booking fee on a free ticket, for students or for societies. A free ticket is in your name, is one scan only, and can't be sold or listed on the exchange; if you can't go, release it so the next student on the waitlist gets it. Claiming never needs a paid plan. The society can cancel an event or change its details; door-fail refunds don't apply because nothing was paid.

Organisers: by publishing an event you confirm that you act for that society's committee, that the ticket costs nothing, that the details are accurate, and that you will use attendees' names and emails only to run that event, keep them private and delete any export within 30 days. We verify organisers before they can publish and can remove an event or an organiser's access at any time.

Societies can also sell tickets to their own events on ExeTix. The society is the seller: your contract for the ticket and the event is with the society that runs it, and it receives the full ticket price. ExeTix is the society's ticketing agent: we show the event, take the payment on the society's behalf through Stripe, issue the ticket and pass the ticket price on to the society. We don't run the event and aren't responsible for it.

What you pay. The ticket price plus one booking fee per order. Booking fee — covers payment processing costs only. ExeTix takes nothing. The fee passes on what Stripe charges to take the payment and pay the society: card processing (1.5% + 20p) and Stripe's payout costs (0.25% + 10p), so 1.75% + 30p on the whole order, rounded up to the next penny. It is not profit: none of it is kept by ExeTix. We may adjust it if Stripe's pricing changes, and the fee you pay is always the one shown before you pay. For example a £5.00 ticket costs £5.40 (40p fee), a £7.00 ticket costs £7.44 (44p fee) and a £10.00 ticket costs £10.49 (49p fee). You always see the price, the fee and the total together before you pay; nothing is added at checkout. Free society tickets have no fee.

Refunds. If the society cancels the event, every ticket is refunded in full automatically, booking fee included, to the card you paid with. Otherwise refunds are the society's decision: an organiser can refund a ticket until it is scanned at the door, and if the event page says tickets are refundable until a stated time you can refund your own ticket in ExeTix until then. Those refunds return the ticket price; the booking fee is not returned, because it has already paid Stripe's processing costs. If your bank reverses a payment (a chargeback), the tickets from that payment stop being valid. Tickets are in your name, are one scan each, and can't be resold or listed on the exchange. As tickets for an event on a specific date, they have no 14-day cancellation right. Nothing here affects your statutory rights against the society as the seller.

Checkout. When you start a purchase your tickets are held for 10 minutes while you pay on Stripe's page. If a payment arrives after the tickets could no longer be held for you, it is refunded in full straight away.

These apply to a society that sells tickets on ExeTix, and are accepted on its behalf by the committee member who connects its bank account. The society is the seller of its tickets and is responsible for the event, its description, its price, who may attend, and any tax on its ticket income. It appoints ExeTix as its ticketing agent to list the event, collect payment from buyers on its behalf through Stripe, issue and check tickets, and make refunds under these terms.

Money. The society receives the full ticket price of every ticket that is still valid 24 hours after the event ends; it is sent to the society's Stripe account then and paid into its bank on Stripe's next weekly payout. ExeTix charges the society nothing and keeps nothing. Buyers pay the booking fee on top of the ticket price. Booking fee — covers payment processing costs only. ExeTix takes nothing. To be paid, the society completes Stripe's identity and bank checks once (a named committee member, usually the treasurer, and the society's own bank account) and accepts Stripe's Connected Account Agreement; paid tickets can't be published until Stripe has enabled payments and payouts.

Refunds and cancellations. If the society cancels an event, every buyer is refunded in full, booking fee included, and nothing is paid to the society for it. An organiser can refund a single ticket (the ticket price) until it is scanned in or until the payout is made, whichever is first; after the payout, refunds are for the society to make directly. The society chooses whether buyers may refund themselves, and until when. If a buyer's bank reverses a payment, that ticket is invalidated and its price is not paid to the society (or is taken back from a payout already made).

Conduct. The society must be the genuine organiser, describe the event accurately, honour every valid ticket, and use attendees' names and emails only to run that event. We can pause sales, remove an event, withhold a payout while a problem is investigated, or end a society's access if these terms are broken or the law requires it.